Trade In Your Old Device

Turn the device you have into the one you want

We accept iPhone*

We accept Android*

We accept Tablet*

Turning old device to new one has never been easier

How To Trade In?


Visit us

Visit any Factory Mobile outlet with your device.


Trade in

Our staff will diagnose and check the device before trading in.


Get a new device

Use your trade-in value as instant credit toward a new device.

Must do before trading in the old device

Apple Devices

Step 1

Remove Personal Information

Remove your personal information from your old device by signing out of iCloud and the iTunes & App Store.

Step 2

Remove Trusted Old Devices

Remove your old device from your list of trusted devices.

Step 3

Turn Off 'Find My'

Turn off Find My [device] on your Apple device.

Step 4

Erase All Setting

Go to Settings and tap General > Reset > Erase All Content and Settings. If you turned on Find My [device], you might need to enter your Apple ID and password

Android Devices

Step 1

Remove Personal Information

Remove your personal information from your old device, sign out of accounts eg; Google, etc.

Step 2

Erase All Setting

Erase all contents and settings in your smartphone or tablet.

Frequently Asked Questions And Terms & Conditions

We’ve made it easy to trade-in an eligible device either in a Factory Mobile outlet.
For outlet trade-in, get instant credit toward a purchase that you have to use on the same receipt.

Selected smartphones and tablets are able to trade-in, depending on the device, model, manufacturer, and condition.

  1. All devices will undergo a thorough inspection before being accepted for trade-in.
  2. Price for “cracked-screen” devices will be provided on the crew has perform inspection.
  3. Trade-in device must be able to be powered on or it will not be accepted.
  4. Trade-in devices must remove SIM or Find My [device] or Google ID lock before passing it over for inspection.
  5. No multiple devices are allowed for trade-in to purchase one single item.
  6. Trade-in is stackable with in-store promotions.
  7. Factory Mobile reserves the right to amend the terms and condition at any time without prior notice.
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